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Rider help

Support / Contact

We can help with missing Tags, missing check-ins, incorrect points, account or login problems, and other Hyde Ryder account support.

Email Hyde Ryder Tags

uniquelypromotions@gmail.com

Include your public Screen Name, the location, the approximate Eastern time, and whether the QR was for a free check-in or a fulfilled physical Tag purchase.

Before contacting support

  1. Sign in to the same rider account used when the QR was scanned.
  2. Check My Collection and Check-Ins.
  3. Take a screenshot of what you see if it helps explain the issue.
  4. Do not email passwords, access tokens, database credentials, or other secrets.